FAQs

 

1. How can you contact us?

You can reach us via email at hushandhaven@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are our products shipped from?

Our products are sourced from various suppliers and manufacturers, ensuring a diverse selection of high-quality home decor items. Shipping locations may vary based on the specific product and supplier.

3. What is our refund policy?

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging.

4. How do I initiate a return?

To start a return, please contact us at hushandhaven@gmail.com. We will guide you through the return process and provide you with the necessary instructions.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns on sale items or gift cards.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at hushandhaven@gmail.com. We will evaluate the issue and work to resolve it promptly.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination and the products ordered.

10. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.